Digitalization is the strategy of converting hard/paper files and documents in to digital platforms. This allows data and information to be utilized instantly. This will make it easier for your business to manage their particular operations helping to create new opportunities intended for revenue generation. Whether you may have outdated legal systems, manual operations that could become automated or perhaps inefficient connection between workers and managers, business digitization can help you solve these issues and boost production.

The COVID-19 outbreak has confirmed the sensible value of digitalization in public areas crisis response approaches. However , digitalization is the ideal to respond to ongoing hazards. Instead, firms need to strive to turn risks into opportunities through strategic responses. That is why it is important important site for organizations to have strong capabilities ~ a combination of processes and solutions that enables those to adapt in the face of disruption (George et ing. 2014; Nylen and Holmstrom 2015).

Existing research has found that digitalization can boost firm’s energetic features by increasing their capability to sense the environment, to seize opportunities, and reconfigure information. Moreover, these types of capabilities are critical for firms’ ability to effectively manage consumer crises. Based on these conclusions, this article is exploring the relationships between digitalization, dynamic features, and public crisis response strategies by using a survey involving 518 SMEs in China. The results display that SMEs with huge levels of digitalization have better crisis response performances than patients with low-level of digitalization. Further, a qualitative evaluation suggests that digitalization can help SMEs develop and implement immediate emergency replies and long-term crisis administration approaches.